Shipping & returns are where a research order stops being a promise and becomes a package. PeptideLabNova ships every order within 24 business hours through tracked USPS and UPS services, in packaging that protects both the product and the buyer’s privacy. If anything goes wrong in transit, the shipping & returns policy below tells you exactly what happens next — including free replacement of damaged shipments.
Orders are packed from the same batches that appear in the Lab Reports archive, so the batch number on your label is the batch number on your certificate. This page covers the operational detail of shipping & returns; the Refund Policy carries the written money-back mechanics.
Shipping & Returns: Processing, Carriers and Packaging
Every domestic order follows the same pipeline, from checkout to doorstep:
- Processing: packed and handed to the carrier within 24 business hours, Monday through Friday.
- Carriers: USPS Priority and UPS Ground, both tracked, typically 2–5 business days in the contiguous United States.
- Packaging: vacuum-sealed vials in discreet outer packaging — no product names anywhere on the label.
- Tracking: emailed automatically the moment your order ships, with a link that goes live within hours.
- Rates: a flat $5.95 under $100, and free shipping on every order over $100.
- Cold chain: lyophilized peptides are stable at ambient temperature for transit; refrigerate at 2–8 °C on arrival per the Reconstitution & Storage guide.
- International: shipping within the United States only for now — email [YOUR SUPPORT EMAIL] to be notified when your country opens.
Returns & Refunds
The return side of the shipping & returns policy is deliberately simple, because integrity-sensitive products need bright lines rather than fine print:
- Unopened vials may be returned within 30 days of delivery for a full refund, sealed and in their original packaging.
- Damaged shipments: photo-document the package and vials within 48 hours of delivery and we replace them free.
- Opened vials cannot be returned — peptides are temperature- and handling-sensitive, so resealed vials cannot be verified.
- Refunds go back to the original payment method within 3–5 business days of receiving the return.
- Errors on our part — wrong item, wrong quantity — are always replaced at our cost, no questions asked.
Wholesale orders follow the same shipping & returns terms; the Refund Policy is the written version, and the Terms & Compliance page carries the legal framing.
How Returns Are Processed
- Email Contact Us with your order number, batch number and the reason for the return.
- Keep the vials sealed in their original packaging while we confirm the return — unsealed vials cannot be refunded.
- Ship the package back using the label or instructions we send, and keep the tracking number.
- Refunds are issued to the original payment method within 3–5 business days of the package reaching us.
This shipping & returns policy covers domestic orders only. For anything not covered here, the FAQ and the Contact Us form are the fastest paths to a definitive answer.
Orders confirmed before 14:00 Eastern time on a business day are picked, packed and handed to the carrier the same afternoon; after that cutoff they depart the next business day. The tracking number lands in the confirmation e-mail the moment the label is created, so nobody has to ask. In seasonal peaks, such as laboratory resupply seasons, the same-day window can stretch to 48 hours; we write to you the moment that happens and the order keeps its documented status.
If a parcel reaches you with the outer vacuum seal intact but the inner foam tray damaged, keep the labels and the packing list, photograph the box, and message the Contact Us desk within 48 hours. The batch number printed on the foil liner tells us exactly which vial sat in which cell of the tray, so we can reissue the same certificate-matched lot or replace it under the returns promise on this page.