This privacy policy explains what PeptideLabNova collects when you browse the shop, order research peptides, request a certificate, or write to us — and what we do with that information. The short version: we collect only what an order or a support conversation requires, we never sell personal data, and the full privacy policy below is the contract that governs every interaction.
What This Privacy Policy Covers
This privacy policy applies to peptidelabnova.com — the Shop, the Lab Reports archive, the Learn hub and the Contact Us form. It covers every page that links here and every visitor, whether you order or only read. The Shipping & Returns and Refund Policy pages describe how order data moves; this page describes how it is protected.
Information We Collect
- Order information: name, shipping address, email address, phone (optional), order contents and batch numbers
- Support data: emails, COA requests and the batch or order numbers you reference
- Technical data: IP address, device type and pages visited, aggregated through privacy-respecting analytics
- Payment data: processed by our payment processors; we never store full card numbers
How We Use Your Information
- To fulfill orders and send tracking updates through USPS or UPS
- To answer support questions and COA requests
- To improve the shop, the guides and the Learn hub
- To meet legal and tax obligations
Nothing in this privacy policy changes when you browse anonymously — the same rules apply to every visitor.
Cookies & Analytics
The shop uses a small set of cookies: session cookies for the cart, preference cookies, and privacy-respecting analytics. There are no advertising trackers and no cross-site profiles. Block cookies in your browser and you can still browse — the cart is the only feature that degrades. Analytics data is aggregated and never tied to a named individual.
Third-Party Processors
Orders are fulfilled through payment processors, and shipments move through USPS and UPS; each processor handles only the data its service requires under its own terms. We share the minimum necessary — an address to ship to, an email to send tracking to — and nothing else. We also follow the FTC‘s guidance on data security for small online sellers.
Data Security
Order data is encrypted in transit, access is limited to staff who need it, and we keep data no longer than the order record or the law requires. Batch records on Lab Reports are published by design; personal data is not.
Your Rights
- Access, correction and deletion of your personal data on request
- Opting out of any marketing email in one click
- Portability of data you provided, in a common format
- State-law rights where they apply to your jurisdiction
Nothing in this privacy policy limits your rights under applicable law.
Changes to This Privacy Policy
If the privacy policy changes, the updated version is published here with a new effective date, and material changes are announced in the shop. Continued use after an update means acceptance of the revised privacy policy.
Retention and deletion: order records, certificates and correspondence are kept only as long as the store and accounting rules require, and you may ask for the deletion of your own data at any time. Such requests are honored unless a fiscal or legal obligation requires keeping the ledger entry.
International transfers: if you order from outside the domestic markets, the order proceeds through the payment and fulfillment processors listed on this page, most of which operate from the United States. We do not resell contact data for marketing, and the processors are bound to the same restraint.
Minors and research use: the store delivers only to adults and only for note research applications, so there is no appeal to children and no identification beyond what the invoice requires. If you believe a minor’s data reached us, tell the desk and the record is removed on the spot.
For full transparency about retention windows or any processor, ask through the contact channels on the site; the answer is normally given the same day.