This refund policy covers every order placed on PeptideLabNova. The short version: unopened, unsealed vials can be returned within 30 days of delivery for a full refund to the original payment method, and damaged or lost shipments are replaced or refunded immediately. The full refund policy below is the detail behind that promise.

Refund Policy: Eligibility, Process & Timing

Refunds apply to the product price exactly as paid; original shipping is refunded only when the return was triggered by our error — wrong item, damaged vial, or a failed certificate check. Read the rest of this refund policy before requesting a return, and keep the order number handy; it is the fastest key to the record.

Eligibility: Unopened Vials Only

Opened vials cannot be returned under this refund policy — once a vial is opened, we cannot know how it was handled, and a lab reagent that cannot be verified cannot be restocked. That rule is standard across the peptide supply industry, and it protects every buyer who comes after you.

  • Vials must be sealed and unopened
  • Original packaging intact
  • Within 30 days of delivery
  • Order number or receipt provided

Damaged, Lost or Missing Shipments

If a package arrives damaged, contact us within 48 hours of delivery with photos of the outer box and the vial. If a shipment is lost in transit, we start a trace with USPS or UPS immediately and ship a replacement as soon as the carrier confirms — no waiting on a slow claims process. Certificate issues are handled the same way: a batch that fails the checks in How to Read a COA is a refund, not a debate, and every item in this refund policy applies to wholesale orders too.

How to Request a Refund

  1. Email via the Contact Us form with the subject “Refund” and your order number
  2. Include the delivery date, the item, and photos if the shipment was damaged
  3. Ship unopened vials in their original packaging — return instructions arrive by email
  4. We confirm receipt and process the refund to your original payment method

Refund Timing & Method

Approved refunds are processed within 3-5 business days and appear on the original payment method’s next statement cycle. Store credit is available on request, but cash-back to the card is the default — no vouchers, no games. This refund policy is enforced the same way for every order, retail or wholesale.

Non-Refundable Items

Three categories fall outside the refund policy:

  • Opened vials (see eligibility above)
  • Shipping costs on buyer-initiated returns
  • Gift or credit codes — re-issued instead of refunded
Before any return, check the batch against the Lab Reports archive and the FAQ — most issues are resolved in one message. When a return is genuinely needed, the refund policy above has your back, and the process takes minutes to start.

How to return: keep the original packaging with the foil liner and batch numbers intact — the batch code is the key to the certificate. Unopened means the vacuum seal is unbroken; a vial opened at the bench counts as opened for this window. Write the RMA number we send on the box, hand the parcel to the carrier, and the credit is issued the day the return is scanned by the carrier.

Documentation speeds everything up: the invoice number or confirmation e-mail puts the request into the right queue, and the certificate for the returned lot is noted in the archive so the stock records stay truthful. If a replacement is issued instead of a credit, the substitute ships with a fresh certificate and the same shipping speed, so the study is never blocked.

One practical note: a chargeback route runs through the card network and can stall a study for weeks. The fastest path is always the chat desk, which can issue the credit on the spot, typically within 3-7 business days, and will always do so rather than argue a claim.